While all standard damage to your Boum Controller and Boum pots is covered by the warranty, in rare cases the controller may be damaged through user error, for example if it has been exposed to temperatures below freezing. In such cases, or for other faults caused by user error (e.g. improper handling), we repair the controller in our repair shop at cost.
The customer covers shipping to us; Boum provides free return shipping within 7 working days. We reserve the right to send a refurbished controller as a replacement in individual cases (e.g. if the damage is too extensive or a repair is not practical).
As a special service, we offer annual descaling of the controller, which may be necessary in areas with very hard water.
If you want to repair your controller yourself, you can purchase the spare parts flat fee for DIY repairs. We will then send you the spare part you need. Simply get in touch via the in-app chat. Important: repairing the controller yourself will void the warranty!
