Right of Withdrawal

Right of Withdrawal

Cancellation Policy for E-Commerce – Legal Status as of 13.06.2014

The customer has the right to withdraw from this contract within 60 days without giving any reason. The withdrawal period is 60 days from the day on which the customer or a third party designated by them, who is not the carrier, has taken possession of the last item.

To exercise the right of withdrawal, the customer must inform the seller (Boum AG, Gewerbestrasse 12, 3012 Bern, Switzerland, hello@boum.garden, +41 (0)78 259 24 17) by means of a clear statement (e.g. a letter sent by post or an email) of their decision to withdraw from this contract. You may use the following form:

Withdrawal Form

I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods:

 
Ordered on / received on: _____________________________________________________
 
Name of consumer(s): ________________________________________________________
 
Address of consumer(s): ______________________________________________________

Consent to the storage of personal data:
By signing this form, I consent to the storage of my personal data for the purpose of contacting me and for assigning my request in case of follow-up questions.

Note: You may amend or revoke this consent at any time with future effect by sending an email to hello@boum.garden.

 

To meet the withdrawal deadline, it is sufficient for the customer to send the notification of exercising the right of withdrawal before the withdrawal period expires.

If the customer withdraws from this contract, the seller shall reimburse all payments received from the customer, including delivery costs (with the exception of additional costs resulting from the customer’s choice of a different type of delivery than the cheapest standard delivery offered by us), without undue delay and at the latest within 30 days from the day on which the notification of the withdrawal from this contract was received by the seller. For this repayment, the seller will use the same means of payment that the customer used in the original transaction, unless expressly agreed otherwise; in no case will the customer be charged fees for this repayment. The seller may withhold reimbursement until they have received the returned goods or until the customer has provided proof that they have returned the goods, whichever is earlier.

 

Return address:
Boum AG
Attn: Returns
Gewerbestrasse 12
3012 Bern
Switzerland

hello@boum.garden
+41 (0)78 259 24 17

 

The customer shall return or hand over the goods to the seller without undue delay and in any event no later than fourteen days from the day on which they notified the seller of the withdrawal from this contract. The deadline is met if the customer dispatches the goods before the period of 60 days has expired. The customer shall bear the direct cost of returning the goods. The customer is only liable for any diminished value of the goods if this loss in value is due to handling that was not necessary to establish the nature, characteristics, and functioning of the goods